I had my fun with sarcasm, but if I'm going to speak professionally and take this thread seriously I will start by agreeing with your main point and that is, that a resistance to change is the real issue present.
Long lines and traffic jams exist at ALL lots and are the result of many things, faulty equipment, human errors, not having correct payment ready at the exit (whether it be the right amount of change or cash at all (city lots), credit card/atm card (pn lot) and losing tickets, but these issues and more are present at ALL parking lots in Santa Barbara not just the lot in Paseo Nuevo.
It is IMPOSSIBLE to satisfy everyone, this system has been in place since may 2010, it works for the majority of people, but that small percentage of people that it doesn't work for...do cause traffic jams, as they will in any system.'
Those who positively would like to try and IMPROVE the system and really do concern themselves with the profit of the stores in the Paseo Nuevo mall, why not try to leave positive realistic feedback, other than, bring back the old system with people.
I can assure all of you that during the Holidays and busy times, there are people there at the exits helping patrons get in and out. But these people receive a LOT of abuse. I guess it is OK seeing as how they make good money and learning patience, dealing with 'special' people and their 'special' needs is a life lesson. Plus dealing with liars and people trying to weasel out of paying their fees in luxurious cars is priceless, entertaining and humorous. It would make a great movie. So sign me up for volunteer work while I write the screenplay'